Administration
Under this heading would come collection and delivery of certificates from and to doctors, hospitals, the coroner's office or the register office, completion and checking of forms and certificates and their delivery to the Crematorium or Cemetery Authorities.

The information compiled from the arrangements interview needs to be disseminated to our staff so that various tasks are carried out efficiently: collection of the deceased, preparation of the coffin, preparation of the deceased, and the logistics of managing our staff and fleet of funeral vehicles throughout the week.

Letters confirming the funeral arrangements will be sent to the officiating clergy (with details being copied to the parish minister where relevant).

If you have asked us to handle newspaper announcements for you they will be composed to your requirements, checked for accuracy, sent to the relevant journals and checked for their accurate reception by another call to the newspaper.

If you have asked us to handle charitable donations we will acknowledge each donation individually and hold the fund open until all donations have been received. We then write to the charities concerned enclosing the donations, and write to you to advise the total received, enclosing a list of the people who have sent a donation.

Attendance of the Funeral Director & Staff at the Funeral
On the day of the funeral there is considerable preparation 'behind the scenes' before we leave, including preparation of the vehicles, closing the coffin, recording of floral tributes received at our premises and placement of floral tributes on the coffin and in the hearse. As well as supervising these activities, the funeral director will also be carrying out a final study of the arrangements to ensure all is in place. He or she will also be calculating timings (of vehicle arrival at the house etc.) with care. With a funeral, preparation is everything.

At the Crematorium or Cemetery the funeral director will manage and co-ordinate things so that you may concentrate on the ceremony itself.

Our competent and experienced pallbearers will convey the coffin with dignity to its final resting-place. Their responsibilities also include arranging the display of floral tributes after the service and being on hand to provide assistance or advice to anyone attending.

After the funeral we will be pleased to present you with the cards from the flowers to keep as a memento and to distribute the flowers to a location of your choice (often the hospital or hospice, a church, a nursing home or children's home). We provide details of the deceased and next-of-kin so that the recipient of the flowers may write an acknowledgement.